Axis is now looking for a German- and English-speaking Technical Services Engineer with great communicational skills who is going to have a focus on customer experience and to handle technical support for the Middle European (ME) region.
The Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and were currently a team of around 45 people. The team solves tons of problems, but boredom isnt one of them.
As a member of the Axis team you will be part of a young, dynamic and multicultural environment. You would be working with highly developed technology and a high value brand. Together with your co-workers, you will be considered a key asset in moving Axis towards the goal of being number one in their industry and giving the customers the best service.
This position is in the city of Lund in the southern part of Sweden, and in close proximity of both Malmö and Copenhagen. If you are currently living abroad, do not hesitate to check www.sweden.se and get a taste of the Swedish way of Life.
You provide advanced technical support to our partners and end customers in Middle Europe. We work and communicate with customers though a web-based ticket system, we provide telephone support, and customers can choose to chat with us. In the back end you have a lab and supportive colleagues that allow you to dig deeper in complex cases. Besides building on your technical knowledge, you take an outstanding care of our customers and work with colleagues to have a thriving workplace!
Vi söker dig som
Working as a technical services engineer requires good communication and problem-solving skills and we believe that being energetic and self-sufficient is important in order to be successful in this role. Understanding professional communication, adapting to the customer needs, and following up with customers are other important requirements.
Since you as a Technical Services Engineer will be supporting the Middle Europe region, you must be able to both speak and write German as well as English fluently. Furthermore, you have:
- An IT education/courses and experience within IT and customer support which also means you have had time to develop excellent communication skills
- A good technical foundation to stand on, including Network concepts and Microsoft Windows OS
- Some experience in technical troubleshooting.
- Start: Immediately, or when possible for you
- Work extent: Full time, permanent position
- Location: Lund, Sweden
- Contact information: This recruitment process is conducted by Academic Work. It is a request from Axis that all questions regarding the position is handled by
Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.
Information om företaget
Axis is a fast growing and innovative IT company with a global footprint. Our success is due to highly skilled staff and our strong culture of daring to succeed and breaking new ground. Our employees are innovative, dedicated and energetic. And they are the driving force of the company and seek to move it forward to the number one position in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products and solutions based on an open platform - delivering high value to its customers.