2nd Line Support - NETS SWEDEN AB

Stockholm, STHM

Changing the future of payments takes strong personalities

At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to change the future of payments, it’s not just skills and ambition that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague. What powers you at work?

You’ll be part of our technical support team within online payments, who are handling day to day technical questions from our customers and colleagues, mixed up with projects – both internal and with customers. As the need for technical expertise in our customer dialogues is growing, so are our teams.

You’ll be powering the technical support team for online payments

As an 2nd line supporter you’ll join an open and sharing community with highly skilled colleagues. As part of the support team, you will be helping 1st line and their daily work. You will be working close with customers and helping them with integration questions and troubleshooting their problems.

Take for example Casper who’s been around for the last 8 years securing quality in our customers integrations and describes himself as 5% outdoor hiker. You can come as you are and be at your best at Nets. You’ll even find the freedom to balance an exciting job with life outside of work.

Your key tasks and responsibilities are:
•   Support 1st line
•   Answer technical questions from customers in meetings and through mail or phone
•   Troubleshooting
•   Escalate cases to developers / operations
•   Take part in customers integration projects, big and small

Skills, ambition and that little personal twist make you succeed

Your professional skills and experience form most of your qualifications, but it’s also your personality that makes the difference at Nets. The combination of technical interest and a customer driven mindset will make you succeed in this role.

Your qualifications include:
•   Experience within B2B technical support
•   Good communicating skills
•   Fluent in Swedish and English

It’s qualifying, but not required:

•   Experience within eCommerce
•   Experience with eCommerce platforms such as Magento, WooCommerce, Shopify etc.
•   Understanding within HTML, CSS and JS

Apply now to power your career

Apply with your CV (in Swedish or English) and if you want, you can attach a short video clip. Position will be filled as soon as suitable candidate is found. If you’re curious to learn more about the job, you’re welcome to contact David Henningsson, Support Manager on dhenn@nets.eu

You can meet more of our personalities by visiting our careers page:
https://www.nets.eu/careers/employees/Pages/default.aspx

We conduct background checks on relevant candidates through our partner Semac, www.semac.no

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Om det här företaget

NETS SWEDEN AB

Nets is a leading provider of digital payment services in the Nordics and Germany. The company was founded in 2010 through a merger of the Danish company PBS and the Norwegian company Nordito (formerly BBS and Teller). The company’s origin, however, dates back to 1968, and payments have been at the core of our business ever since. Whilst our offerings to merchants, corporates, financial institutions, consumers and wider society may have evolved over time, digital payments of all types remain at the heart of everything we do. Nets forms the backbone of the Nordic and German payments ecosystem with solutions touching people’s everyday lives, often deeply embedded in society. We connect banks, businesses, merchants, the public sector and consumers via an international network delivering payments and digital services that are used by hundreds of financial institutions, hundreds of thousands of merchants and corporates, and millions of consumers across the Nordic and Baltic regions, and that benefit communities and societies as a whole. Our customers are from all corners of society and include banks, corporations, merchants of all sizes and public-sector organisations.  Headquartered in Greater Copenhagen, Nets spans across the Nordic region – mainly in Denmark, Norway, Finland and Sweden, with a strong presence in Estonia and growing in other Baltic countries. For more than four decades, we have been instrumental in developing a modern payment infrastructure, with the introduction of a number of successful payment products to the Nordic region, including Dankort, Betalingsservice, NemID, BankID, Avtalegiro and BankAxept, and in recent years the company has made significant investments to expand the acquiring business including E-com and mobile solutions as Mobile Dankort. Other services, e.g. card payments and the national identity schemes NemID and BankID, are also offered in close co-operation with the financial institutions. In Denmark, we own some of our key services, such as Dankort and Betalingsservice, while we in Norway operate similar services, including invoice solutions, direct debit payments and BankAxept card payments, on behalf of and in close co-operation with our customers. Nets has undergone a significant transformation over the past few years. As a result of the transformation we are significantly more customer-focused and innovation-driven today than before. This enables us to onboard new customers faster, and to enter new markets and launch new solutions at a much faster pace within areas such as mobile payments, anti-fraud solutions and contactless payments. Working for Nets, you’ll be developing in a fast-growing tech company. Together, our size and your skills, personality and ideas have the impact to shape the world of digital payments; as we are trusted by 240 banks and over 300,000 merchant customers… and with many more to come. Working for Nets, you’ll become part of an exciting growth journey. We build on our strengths as a Nordic leader with 50 years of experience within payment solutions. We also build on a strong track record of developing and delivering innovative and reliable solutions. Backed by ambitious owners who understand our industry, we have the foundation to succeed. And as our business grows, so will your opportunities for growing your career and developing your skills, as you work closely with other subject matter experts on projects that matter. We expect you to aim high, because we depend on your ideas, skills, personality and passion to co-create products and solutions to power an easier tomorrow for every citizen, bank, business and colleague. You can watch our career video on: https://www.nets.eu/careers