At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to change the future of payments, it’s not just skills and ambition that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague. What powers you at work?
You’ll be part of our technical support team within online payments, who are handling day to day technical questions from our customers and colleagues, mixed up with projects – both internal and with customers. As the need for technical expertise in our customer dialogues is growing, so are our teams.
As an 2nd line supporter you’ll join an open and sharing community with highly skilled colleagues. As part of the support team, you will be helping 1st line and their daily work. You will be working close with customers and helping them with integration questions and troubleshooting their problems.
Take for example Casper who’s been around for the last 8 years securing quality in our customers integrations and describes himself as 5% outdoor hiker. You can come as you are and be at your best at Nets. You’ll even find the freedom to balance an exciting job with life outside of work.
Your key tasks and responsibilities are:
• Support 1st line
• Answer technical questions from customers in meetings and through mail or phone
• Escalate cases to developers / operations
• Take part in customers integration projects, big and small
Your professional skills and experience form most of your qualifications, but it’s also your personality that makes the difference at Nets. The combination of technical interest and a customer driven mindset will make you succeed in this role.
Your qualifications include:
• Experience within B2B technical support
• Good communicating skills
• Fluent in Swedish and English
It’s qualifying, but not required:
• Experience within eCommerce
• Experience with eCommerce platforms such as Magento, WooCommerce, Shopify etc.
• Understanding within HTML, CSS and JS
Apply with your CV (in Swedish or English) and if you want, you can attach a short video clip. Position will be filled as soon as suitable candidate is found. If you’re curious to learn more about the job, you’re welcome to contact David Henningsson, Support Manager on email@example.com
You can meet more of our personalities by visiting our careers page:
We conduct background checks on relevant candidates through our partner Semac, www.semac.no